Intelligent tutor
Provides real-time guidance for employees using proprietary documentation.
Conversation
summary
Provides a summary of key points and decisions from each interaction.
API for
information
retrieval
Accesses relevant data including invoices, products, account statuses, orders, claims, returns, and more.
Real-Time call
transcription
and translation
Voice-to-Text
Capability:
Enhances understanding of multilingual conversations by providing real-time transcription and translation to advisors.
Suggestion
generation
The copilot offers recommendations based on conversation context, customer profile, and available products, while also providing strategies for assertive communication with upset customers.
API for offer
suggestions
Personalized product or service offers: Suggests relevant offers based on the user's profile and preferences.
Customer profile generation
Creates a detailed customer profile by extracting data from the conversation and integrating known information.
